Japan Reopens To Tourists Despite Closed Shops And Staff Shortages

Japan will reintroduce visa-free travel to dozens of countries, removing some of the world’s strictest border controls in an effort to slow the spread of COVID-19

TOKYO – As Japan opens its doors to visitors this week after more than two years of pandemic isolation, hopes for a tourism boom face a number of challenges, including shuttered stores and a shortage of hospitality workers.

Japan will reintroduce visa-free travel to dozens of countries beginning Tuesday, removing some of the world’s strictest border controls in an effort to slow the spread of COVID-19. Prime Minister Fumio Kishida expects tourism to boost the economy and reap some benefits from the yen’s drop to a 24-year low.

Arata Sawa is among those hoping for a return of foreign tourists, who used to make up up to 90% of his traditional inn’s guests.

“I’m hoping and expecting a lot of foreigners to come to Japan, just like before COVID,” said Sawa, third-generation owner of Tokyo’s Sawanoya ryokan.

Visitors to Japan Reduced In Significant Numbers

So far in 2022, slightly more than 500,000 visitors have arrived in Japan, compared to a record 31.8 million in 2019.

The government had set a target of 40 million people for 2020, coinciding with the Summer Olympics, until both were derailed by the coronavirus.

Last week, Kishida stated that the government’s goal is to attract 5 trillion yen (RM160.08 billion) in annual tourist spending. 

However, that target may be too lofty for a sector that has weakened as a result of the pandemic. 

According to government data, hotel employment fell 22% between 2019 and 2021.

According to Nomura Research Institute economist Takahide Kiuchi, spending from overseas visitors will reach only 2.1 trillion yen by 2023 and will not exceed pre-COVID levels until 2025.

According to the Nikkei newspaper, Japan Airlines Co (9201.T) president Yuji Akasaka said last week that inbound bookings have tripled since the border easing announcement. 

Even so, he believes that international travel demand will not fully recover until around 2025.

A Ghost Town

Narita Airport, Japan’s biggest international airport some 70 kilometres from Tokyo, remains eerily quiet, with about half of its 260 shops and restaurants shuttered.

“It’s like half a ghost town,” said 70-year old Maria Satherley from New Zealand, gesturing at the Terminal 1 departure area.

Satherley, whose son lives in the northern island of Hokkaido, said she would like to return with her granddaughter this winter but probably won’t because the child is too young to be vaccinated, a prerequisite for tourists entering Japan.

“We’re just going to wait till next year,” she said.

Amina Collection Co has shut its three souvenir shops at Narita and is unlikely to reopen them until next spring, said president Sawato Shindo.

The company reallocated staff and supplies from the airport to other locations in its 120-shop chain around Japan as it refocused on domestic tourism during the pandemic.

“I don’t think there’s going to be a sudden return to the pre-pandemic situation,” Shindo said. “Restrictions are still pretty strict compared to other countries.”

Japan still strongly encourages that people wear masks indoors and refrain from loud talking. The Cabinet on Friday approved changing hotel regulations so that they can refuse guests who do not obey infection controls during an outbreak.

Many service workers found better working conditions and wages in other fields over the past two years, so luring them back may be difficult, said a consultant for tourism companies who asked not to be identified.

“The hospitality industry is very infamous for low wages, so if the government values tourism as a key industry, financial support or subsidies are probably needed,” he added.

The Japanese government is starting a domestic travel initiative this month that offers transportation and accommodation discounts, similar to its Go To Travel campaign in 2020 that was cut short following a surge in COVID infections.

A Tight Labour Market

Almost 73% of hotels nationwide said they were short of regular workers in August, up from about 27% a year earlier, according to market research firm Teikoku Databank.

In Kawaguchiko, a lake town at the foot of Mt. Fuji, inns had difficulty staffing before the pandemic amid Japan’s tight labour market and they anticipate a similar bottleneck now, said a trade group staffer who asked not to be identified.

That sentiment was echoed by Akihisa Inaba, general manager at the hot-spring resort Yokikan in Shizuoka, central Japan, who said short staffing during the summer meant workers had to forego time off.

“Naturally, the labour shortage will become more pronounced when inbound travel returns,” said Inaba. “So, I’m not so sure we can be overjoyed.”

Whether overseas visitors wear face masks and abide by other common infection controls in Japan is another concern. The strict border controls were broadly popular during most of the pandemic, and fears remain about the appearance of new viral variants.

“From the start of the pandemic until now, we’ve had just a few foreign guests,” said Tokyo innkeeper Sawa. “Pretty much all of them wore masks, but I’m really not sure whether the people who visit from here on will do the same.”

“My plan is to kindly ask them to wear a mask while inside the building,” he added. – Reuters

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